All orders currently require a 1-2 business day processing time.
Processing time is in addition to any shipping and delivery estimation times provided.
In most cases, we endeavor to get your order out the door on the same day if your order is placed before 3pm between Tuesdays and Fridays, except on holidays.
Orders being shipped within Canada typically arrive at their destination:
- 1-3 business days for major Canadian cities
- 3-8 business days for remote areas
Orders being shipped within the USA typically arrive at their destination:
- 4-5 business days for major US cities
- 7-10 business days for remote areas
after they are received by the post office or courier.
Once we have picked, packed, and shipped your order, you will receive a shipping confirmation email (or text if you select this option) which will provide tracking details. You may click the link in this email (or text) to follow its progress.
Standard Shipping: $15 flat rate within Canada and the USA
FREE Standard Shipping: on all orders above $200
FREE curbside pickup: Pickups at our clinic are free of charge (7787 Yonge Street, Unit 12, Thornhill ON, L3T 7L2). You must pick your order up during our opening hours - currently Tuesdays to Fridays between 10am-5pm but must call before pickup.
Once we have finished picking and packing your products, you will receive an email that it is ready for pick up. Please do not make your way to our clinic before you receive this email. You do not need to call or email us to let us know you have placed an order for pick-up, nor do you need to call or email us for updates as we will inform you as soon as its ready.