Due to the nature of the products sold on our clinic and in our online shop, Thornhill Skin Clinic does not offer refunds nor accept returns or exchanges.
What if the product isn't right for me?
Prior to placing your order, if you are trying out a new product for the first time or unsure if a certain product will cause a reaction or irritate your skin, please call us, email us, or request a free consultation so we may properly assess your skin's condition and its needs. We do not offer returns, refunds, or exchanges for personal taste, change of mind, or if you simply feel the product is not right for you.
Problem with your order?
If you received an incorrect product or a damaged product, please email us at firstname.lastname@example.org or click 'CONTACT US' in the Support menu below and provide details pertaining to your order:
- Order Number
- Product(s) received
- For claims of damaged products on arrival, please provide photos of the damaged item.